RETURNS
Can I return my product?
We want you to be satisfied with your purchase, which is why we offer a return option within 14 days of receiving your order. To initiate a return, please contact our customer service via email at buddydisplay@nz-ecommerce.com and provide your order number.
Return conditions:
1. The products must be returned in their original condition and packaging.
2. Products must not be used or damaged.
3. In most cases, we do not provide prepaid return labels.
Once we receive and inspect your return, you will be refunded the full purchase amount. Please note that processing refunds can take up to 7 business days.
Sale products that have already been shipped or received by the buyer are subject to a 30% restocking fee within 14 days of receipt. After 14 days, no refunds will be granted.
It's important to understand that the restocking fee is waived only for returns where the product arrived faulty. All returns for personal reasons are subject to a 30% restocking fee. In some cases, we may provide a return shipping label, depending on your location. In most cases, however, you will need to send it back to a specified return address by emailing us.
If your order included free shipping, it simply means we did not charge you for it. If you return the item under our return policy, you will be refunded the total order amount minus the shipping costs we incurred.
Example:
DEFECTIVE ON ARRIVAL POLICY (DOA Policy)
We understand that most of our products are valuable, which is why we take every possible measure to ensure that the items you receive are complete and functional before leaving our facility. All products are personally and carefully inspected to ensure that all components are present and everything works as it should.
However, in the unlikely event that your product arrives defective, you must notify us within 24 hours of receipt, and we will work with you to arrange a replacement under the following conditions:
- The DOA product must be returned to us in the same condition in which it arrived, meaning it must not have been modified, disassembled, or tampered with in any way.
- If the packaging was damaged by the courier, this is entirely beyond our control. However, we can offer you a replacement unit at no extra cost if you can provide proof of significant damage (catastrophic damage affecting the product’s functionality). You are responsible for returning the damaged unit to us. The replacement unit will be shipped once you have submitted the return and tracking information has been updated.
Each case is likely to be unique and will be handled on an individual basis. Rest assured, we will take the best possible care of you.
We reserve the right to approve or deny refunds and the full extent of this policy if we determine that a claim is fraudulent.
We understand that most of our products are valuable, which is why we take every possible measure to ensure that the items you receive are complete and functional before leaving our facility. All products are personally and carefully inspected to ensure that all components are present and everything works as it should.
However, in the unlikely event that your product arrives defective, you must notify us within 24 hours of receipt, and we will work with you to arrange a replacement under the following conditions:
- The DOA product must be returned to us in the same condition in which it arrived, meaning it must not have been modified, disassembled, or tampered with in any way.
- If the packaging was damaged by the courier, this is entirely beyond our control. However, we can offer you a replacement unit at no extra cost if you can provide proof of significant damage (catastrophic damage affecting the product’s functionality). You are responsible for returning the damaged unit to us. The replacement unit will be shipped once you have submitted the return and tracking information has been updated.
Each case is likely to be unique and will be handled on an individual basis. Rest assured, we will take the best possible care of you.
We reserve the right to approve or deny refunds and the full extent of this policy if we determine that a claim is fraudulent.