SHIPPING

Our products are shipped via Hermes within 2-4 business days from the purchase date. Orders placed on weekends or public holidays will not be processed during those times. Please allow 3-7 business days for shipping if your order is not placed on a business day.

Yes, we do. Since our warehouse is currently in germany, international orders may take one or two days longer. Average international delivery times are 8-10 days.

We want you to be satisfied with your purchase, which is why we offer a free return option within 14 days of receiving your order. To initiate a return, please contact our customer service via email at buddydisplay@nz-ecommerce.com and provide your order number.

Return conditions:

1. Products must be returned in their original condition and packaging.

2. Products must not be used or damaged.

3. We generally do not provide pre-paid return labels.

Once we receive and inspect your return, you will be refunded the full purchase amount. Please note that processing refunds may take up to 7 business days.

Sale products that have already been shipped or received by the customer are subject to a 30% restocking fee within 14 days of receipt. No refunds will be granted after the 14-day period.

It’s important to understand that we only waive the restocking fee for returns where the product arrived defective. All returns for personal reasons are subject to the 30% restocking fee. In some cases, we may provide a shipping label depending on your location, but in most cases, you will need to return the item to the provided return address by sending us an email.

We accept all standard payment options, including Visa, Mastercard, American Express, Klarna, and PayPal.

Our products are efficiently packed by our experienced handling team to ensure they arrive in perfect condition, no matter the distance.

We primarily ship from our fulfillment centers in Europe while we expand our warehouses in USA and Asia. If your item is not available at your nearest location, we will ship it directly from our production line, with the same shipping times as stated on our shipping page.

We understand that many of our products are valuable, so we take all possible steps to ensure the products you receive are complete and functional before they leave our facility. Every product is personally inspected to ensure all components are present and working as they should.

However, in the unlikely event that your product arrives defective, you must notify us within 24 hours of receipt, and we will work with you to arrange a replacement under the following conditions:

The DOA product must be returned in the same condition it was received, meaning it must not have been modified, disassembled, or tampered with in any way.

If the packaging was damaged by the courier, this is beyond our control. However, we can offer a replacement unit at no additional cost if you can provide proof of significant damage (catastrophic damage affecting the product's functionality). You are responsible for returning the damaged unit to us. The replacement will be shipped once your return has been submitted and the tracking updated.

Each incident is likely unique and will be handled on a case-by-case basis. Rest assured, we will take the best possible care of you.

We reserve the right to approve or deny refunds and the full extent of this policy if we determine a claim is fraudulent.

You can cancel your order within 24 hours of purchase at no additional cost. To cancel, please contact our customer service via email at buddydisplay@nz-ecommerce.com and provide your order number. After the 24-hour window, your order cannot be canceled, and our standard return and cancellation policies will apply.

With Shipping Protection, we guarantee a free replacement unit if it is lost or damaged during delivery. If your local delivery service fails to deliver your order, we will send a new device without charging you again, provided you have purchased Shipping Protection and provided a complete and correct address.